Enterprise Applications: Customer Relationship Management (CRM)
ALL ARTICLES
User Group Hosting Discussions On SAP Price Hikes
by
Mary Hayes Weier
- August 28, 2008
SAP is holding firm on its plan to raise maintenance fees to 22% over the next four years, despite some customers' opposition to the plan.
SugarCRM Upgrades To 5.1 With Reporting, Analytics, Tracking
by
Charles Babcock
- August 28, 2008
The new Tracker feature tells an employer which salespeople are making use of SugarCRM's capabilities, which features are most frequently used, and which are being ignored.
Salesforce.com To Acquire InStranet For $31.5 Million
by
Mary Hayes Weier
- August 20, 2008
The purchase of a customer-service technology software provider is the largest acquisition to date for the software-as-a-service vendor.
NetSuite Launches CRM+
by Antone Gonsalves
- July 28, 2008
CRM+ uses a number of Ajax-built features that streamline business processes through more drop-down windows and drag-and-drop functionality.
Enterprise in the Cloud: Q&A with Google's Rishi Chandra
by
Doug Henschen
- July 21, 2008
As product manager at Google Enterprise, Rishi Chandra is responsible for spreading search appliances, Google Apps and a growing portfolio of services into the business world. Continuing a series of interviews on cloud computing, Intelligent Enterprise asks Chandra about Google's plans for applications, underlying infrastructure and meeting the demands of the enterprise.
Six Steps to Better Sales Forecasting and Demand Planning
by Robert D. Kugel CFA
- July 14, 2008
Most companies are immature and uncoordinated when it comes to sales forecasting and demand planning. Follow these six steps to increase forecast accuracy, speed planning cycles, reduce inventory costs, end stockouts and increase customer satisfaction.
Chordiant 'Listens' In On Call-Center Conversations
by Antone Gonsalves
- July 13, 2008
Chordiant Recommendation Advisor 6.1 monitors call-center conversations and offers agents recommendations on what actions to take.
A Look At Business Apps In The iPhone App Store
by
Mary Hayes Weier
- July 11, 2008
Business intelligence and CRM software vendors are the most supportive of the Apple 3G iPhone.
Oracle Introduces BI Application for iPhone
by
Doug Henschen
- July 10, 2008
Free 'Business Indicators' app taps Web services to display metrics and reports. Vendor promises two-way ERP and CRM apps.
IDC Report Shows Steady Growth for BI, Pent-Up Demand for Analytics
by
Doug Henschen
- July 3, 2008
Microsoft, SAS and SPSS lead marketshare gains in 2007. Analyst sees media and academia driving mainstream demand.
Microsoft Revises Volume Licensing Agreements
by
J. Nicholas Hoover
- July 1, 2008
The software vendor is continuing down a path that's cut the total number of licensing programs from more than 100 last year to 26.
Ride the Next Wave of Flexible 'BI Workspaces'
by
Doug Henschen
- June 30, 2008
Forrester Research says SaaS and in-memory options will let power users and analysts gain insight without IT bottlenecks. Embrace the trend, but beware the costs and risks.
Cast Iron Offers Integration Appliance For NetSuite
by Antone Gonsalves
- June 30, 2008
NetSuite is the latest software-as-a-service vendor supported by Cast Iron integration appliances, which are billed as supporting application integration through configuration rather than coding.
Cloud9 Analytics Brings Forecasting to Salesforce.com Users
by
Doug Henschen
- June 26, 2008
Data warehouse in the cloud gains forecasting app, Excel-based visual report builder.
Are You Ready for Advanced Analytics?
by
Doug Henschen
- June 16, 2008
You can now buy analytics as an add-on module for your BI suite, but you'll need expertise to make the leap into predictive analytics.
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The Enteprise Applications channel offers thought leadership from experts including Bruce Silver, Nelson King, Kas Thomas and Shawn Shell. You'll also find news coverage, trend analysis, Q&A interviews and case studies on the following topics:
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