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Business Intelligence: Customer Intelligence
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All Articles
Special Report: Business Intelligence Gets Smart
by
Doug Henschen
- September 5, 2008
From desktop integration and BI services to smart applications and SaaS offerings, here are the trends top companies are incorporating in their BI initiatives, and what you can learn from them.
Celko on SQL: Dividing the Spoils
by
Joe Celko
- September 2, 2008
In this database programming challenge, SQL guru Joe Celko explores various ways to split commissions among multiple sales people.
User Group Hosting Discussions On SAP Price Hikes
by
Mary Hayes Weier
- August 28, 2008
SAP is holding firm on its plan to raise maintenance fees to 22% over the next four years, despite some customers' opposition to the plan.
SugarCRM Upgrades To 5.1 With Reporting, Analytics, Tracking
by
Charles Babcock
- August 28, 2008
The new Tracker feature tells an employer which salespeople are making use of SugarCRM's capabilities, which features are most frequently used, and which are being ignored.
Seven Steps to Successful BI Competency Centers
by
Doug Henschen
- August 24, 2008
From setting a strategic vision and gaining C-level support to promoting successes and responding to emergencies, follow these seven suggestions for developing BICCs that boost business performance.
Report Warns Of Data Warehouse 'Bottleneck' In Real-Time Analytics
by Antone Gonsalves
- August 18, 2008
In a report entitled "Really Urgent Analytics: The Sweet Spot for Real-Time Data Warehousing," Forrester advises intelligence and knowledge management professionals to familiarize themselves with the various approaches for adapting a data warehouse to meet real-time requirements, and, if necessary, consider bypassing the data warehouse altogether.
Oracle Reports More Than 23,000 Downloads Of Its iPhone Apps
by
Mary Hayes Weier
- August 15, 2008
While Apple iPhone apps have a small presence in the business world, IT execs at Disney, Genentech, and Kraft are endorsing the iPhone.
Microsoft Releases SQL Server 2008
by
J. Nicholas Hoover
- August 6, 2008
The upgraded database includes improved data compression, better scalability, and easier management of concurrent workloads.
SAS Acquires SaaS-Based Specialist in Dynamic Price Optimization
by
Doug Henschen
- August 4, 2008
Deal nets online profit optimization platform. New global practice will branch out from hotels to events, online advertising and other potential markets.
Ready Or Not, Here Comes SaaS
by Antone Gonsalves
- August 4, 2008
Saugatuck Technology says SaaS is spreading throughout the enterprise, "whether the vendors -- or their offerings -- are ready to support and deliver what users want."
Kimball University: Eight Recommendations for International Data Quality
by
Ralph Kimball
- August 1, 2008
Language, culture, and country-by-country compliance and privacy requirements are just a few of the tough data quality problems global organizations must solve. Start by addressing data accuracy at the source and adopting an MDM strategy, then follow these six other best-practice approaches.
NetSuite Launches CRM+
by Antone Gonsalves
- July 28, 2008
CRM+ uses a number of Ajax-built features that streamline business processes through more drop-down windows and drag-and-drop functionality.
Microsoft Acquires DatAllegro to Scale Up SQL Server Deployments
by
Doug Henschen
- July 24, 2008
Deal validates tectonic shift in data warehousing, puts pressure on Oracle and independent appliance vendors.
Sybase Reports 15% Revenue Growth To Record Level
by
Charles Babcock
- July 24, 2008
Its pace of growth exceeded the 12.6% rate of growth for the database market as a whole during 2007 and most of its relational database competitors last year.
Panorama Upgrade Incorporates Hybrid On-Premise-SaaS Capabilities
by Antone Gonsalves
- July 20, 2008
The latest version of NovaView enables customers to retain their data warehouse in-house while combining its information with Web-based public data sources.
SPSS Upgrade Takes Analytics Mainstream
by
Doug Henschen
- July 16, 2008
SPSS Statistics 17.0 makes analytic insights more accessible to business users while beefing up functionality for analysts, programmers and administrators.
Six Steps to Better Sales Forecasting and Demand Planning
by Robert D. Kugel CFA
- July 14, 2008
Most companies are immature and uncoordinated when it comes to sales forecasting and demand planning. Follow these six steps to increase forecast accuracy, speed planning cycles, reduce inventory costs, end stockouts and increase customer satisfaction.
Chordiant 'Listens' In On Call-Center Conversations
by Antone Gonsalves
- July 13, 2008
Chordiant Recommendation Advisor 6.1 monitors call-center conversations and offers agents recommendations on what actions to take.
Oracle Introduces BI Application for iPhone
by
Doug Henschen
- July 10, 2008
Free 'Business Indicators' app taps Web services to display metrics and reports. Vendor promises two-way ERP and CRM apps.
IDC Report Shows Steady Growth for BI, Pent-Up Demand for Analytics
by
Doug Henschen
- July 3, 2008
Microsoft, SAS and SPSS lead marketshare gains in 2007. Analyst sees media and academia driving mainstream demand.
Ride the Next Wave of Flexible 'BI Workspaces'
by
Doug Henschen
- June 30, 2008
Forrester Research says SaaS and in-memory options will let power users and analysts gain insight without IT bottlenecks. Embrace the trend, but beware the costs and risks.
Data Warehouse Alternatives Make a Hit in India and Europe
by
Doug Henschen
- June 20, 2008
Telco Reliance scales with DW appliances. Web marketer TradeDoubler loads and queries faster, cuts cost with a column-store database.
Jaspersoft Puts A New Face On BI Suite
by Antone Gonsalves
- June 20, 2008
Jaspersoft has used Web 2.0 technologies, such as Ajax and dynamic HTML, to simplify the process of building queries and dashboards and generating reports in Business Intelligence Suite Professional Edition.
Clarabridge Improves Text-Analytics Platform
by Antone Gonsalves
- June 18, 2008
Release 3.0 of the Content Mining Platform includes a drag-and-drop interface, called Navigator, which makes it easier than previous versions to organize and distill insights from text-based customer surveys.
Are You Ready for Advanced Analytics?
by
Doug Henschen
- June 16, 2008
You can now buy analytics as an add-on module for your BI suite, but you'll need expertise to make the leap into predictive analytics.
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