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Business Intelligence: Customer Intelligence


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SPSS Upgrade Takes Analytics Mainstream
by Doug Henschen - July 16, 2008
SPSS Statistics 17.0 makes analytic insights more accessible to business users while beefing up functionality for analysts, programmers and administrators.
Six Steps to Better Sales Forecasting and Demand Planning
by Robert D. Kugel CFA - July 14, 2008
Most companies are immature and uncoordinated when it comes to sales forecasting and demand planning. Follow these six steps to increase forecast accuracy, speed planning cycles, reduce inventory costs, end stockouts and increase customer satisfaction.
Chordiant 'Listens' In On Call-Center Conversations
by Antone Gonsalves - July 13, 2008
Chordiant Recommendation Advisor 6.1 monitors call-center conversations and offers agents recommendations on what actions to take.
Oracle Introduces BI Application for iPhone
by Doug Henschen - July 10, 2008
Free 'Business Indicators' app taps Web services to display metrics and reports. Vendor promises two-way ERP and CRM apps.
IDC Report Shows Steady Growth for BI, Pent-Up Demand for Analytics
by Doug Henschen - July 3, 2008
Microsoft, SAS and SPSS lead marketshare gains in 2007. Analyst sees media and academia driving mainstream demand.
Ride the Next Wave of Flexible 'BI Workspaces'
by Doug Henschen - June 30, 2008
Forrester Research says SaaS and in-memory options will let power users and analysts gain insight without IT bottlenecks. Embrace the trend, but beware the costs and risks.
Data Warehouse Alternatives Make a Hit in India and Europe
by Doug Henschen - June 20, 2008
Telco Reliance scales with DW appliances. Web marketer TradeDoubler loads and queries faster, cuts cost with a column-store database.
Jaspersoft Puts A New Face On BI Suite
by Antone Gonsalves - June 20, 2008
Jaspersoft has used Web 2.0 technologies, such as Ajax and dynamic HTML, to simplify the process of building queries and dashboards and generating reports in Business Intelligence Suite Professional Edition.
Clarabridge Improves Text-Analytics Platform
by Antone Gonsalves - June 18, 2008
Release 3.0 of the Content Mining Platform includes a drag-and-drop interface, called Navigator, which makes it easier than previous versions to organize and distill insights from text-based customer surveys.
Are You Ready for Advanced Analytics?
by Doug Henschen - June 16, 2008
You can now buy analytics as an add-on module for your BI suite, but you'll need expertise to make the leap into predictive analytics.
Predictive Analytics: Peer into the BI Crystal Ball
by David Hatch - June 16, 2008
A new Aberdeen Group survey finds that there's no silver bullet in predictive analytic success. Here's a sampling of the approaches best-in-class firms are using to spot trends, understand customers, and proactively tune products, pricing and positioning.
Teradata Updates Warehouse Miner
by Antone Gonsalves - June 15, 2008
The upgrade includes a new feature that enables business users to drag and drop analytic functions from an index and run them against a data warehouse to discover patterns in customer, financial and operational data.
Business Objects Dives Into Predictive Analytics
by Mary Hayes Weier - June 11, 2008
The SAP subsidiary's first predictive analytics module takes direct aim at the market dominated by SAS Institute.
Enterprise 2.0: CIA's Secret Intellipedia Has Universal Relevance
by W. David Gardner - June 10, 2008
The government's private wiki is a solution to the age-old problem of getting important information into the hands of intelligence agency people who can put it to good use.
Enterprise 2.0 Preview: Collaborative Tools Gird Wachovia's Global Push
by Paul McDougall - June 9, 2008
Wachovia is embracing Wikis, blogs, instant messaging, social networking sites, Microsoft's Sharepoint, and other collaborative tools to connect staff, cut costs, and retain and attract younger employees.
 


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The Business Intelligence channel offers thought leadership from experts including Seth Grimes, Cindi Howson, Neil Raden, Doug Henschen and The Kimball Group. You'll also find news coverage, trend analysis, Q&A interviews and case studies on the following topics:



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