Many businesses are using Web services architecture to become business service providers (BSPs). Before jumping onto the BSP bandwagon, it's important to understand, articulate, and pilot your service. Here's how. by Stewart McKie Web Services: It's About Connections What do Web services really mean for your organization? They will blur internal and external services, spurring a need for new architecture. The result: Thanks to competition, higher quality software carried by those connected services. by Douglas K. Barry Relationship Dynamics: The Savior of CRM Too many businesses thought CRM systems alone would cure all ills. In truth, the key dynamic is between people and systems — and in tying performance metrics to customer satisfaction and value. by Terry Jabali IntelligentBPM Supplement 
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