Eye on the Competition
The Internet has demolished barriers to entry, and new business models are emerging constantly. To stay abreast of these changes, search engines, intelligent agents, and text mining can help your organization garner timely information about this ultracompetitive environment. Dan Sullivan
Agents Are Watching
Enterprise systems management tools are ostensibly designed to control complex, changing IT landscapes. They have largely failed. Instead, a new, agent-based architecture that stresses true e-business monitoring and management is strongly needed. Elmar Hussman, Thomas Schmitt & Thomas Schuler
Herding Cats Across the Supply Chain
The ultimate goal of customer relationship management may be to offer customized products and services at a cost people are willing to pay. As this case study explains, that goal implies no easy task: the realignment of business processes across your supply chain. Ram Reddy
